2020 年《消費者報告》汽車可靠度排行榜：特斯拉倒數第二，Model Y 品質欠佳成頭號戰犯！::DDCAR 電動車

特斯拉股價創新高讓投資者樂翻，但另一邊的《消費者報告》卻帶來壞消息，因為特斯拉在今年 「汽車可靠度調查」 中，又一次落於人後，排名還比去年下滑，在全榜 26 個汽車品牌中名列第 25 名。

《消費者報告》發布的「可靠度調查」是向其註冊會員發出問卷，請會員就自己擁有的車輛在過去 12 個月內遭遇的狀況做評比，例如主要系統、發動機、變速箱、電氣功能、車輛車漆、部件組裝等 17 大類型，會員都可以藉由問卷提供反饋，最終再集結計分產生排名，今年《消費者報告》獲得的有效數據約為 32.9 萬份。

在 2020 年度「汽車可靠度調查」排行榜，排名前三皆為日系車廠，冠軍由 Mazda 奪下，排名第二與第三則是 Toyota 與 Lexus，而它們也都是去年調查的前三強，只是名次互有變動，顯示日本車廠在生產工藝與車輛功能運作的穩定度上，依舊能給予車主最高的信賴感。

表現出色的日系品牌還有 Honda (#5) 與 Subaru (#8)，韓國車廠 Hyundai 也高居第六名。至於美國本土品牌表現最佳的是第四名的 Buick，分據卡車與性能車領域的 Ram、Dodge 以及德國跑車品牌 Porsche 也都在前十名。

當今最受矚目的汽車品牌特斯拉，去年在可靠度調查中排名第 23 名，今年則再下滑二名來到第 25 名，位居全榜倒數第二名，僅贏過惡名昭彰的美國 Lincoln 汽車。

在自 0 至 100 分的統計範圍內，會員平均評分位於 41 至 60 分之間，而特斯拉僅拿下 29 分。

其中，僅有 Model 3 獲得中等評級的 53 分，最昂貴的 Model X 與 Model S 都低於平均值，分別只有 31 與 26 分，但都比不上今年甫上市的 Model Y 悽慘，這部被視為特斯拉超級明星的電動休旅車只拿到 5 分。

<a data-ctorig="https://www.ddcar.com.tw/blogs/articles/detail/6162/JD-Power-%E8%BB%8A%E8%BC%9B%E5%93%81%E8%B3%AA%E5%A4%A7%E8%AA%BF%E6%9F%A5%EF%BC%9A%E7%89%B9%E6%96%AF%E6%8B%89%E6%8E%92%E5%90%8D%E5%A2%8A%E5%BA%95%EF%BC%8C%E5%85%A8%E7%BE%8E%E4%BB%BB%E4%BD%95%E4%B8%80%E5%AE%B6%E8%BB%8A%E5%BB%A0%E9%83%BD%E8%B4%8F%E9%81%8E%E5%AE%83%EF%BC%81" data-cturl="https://www.google.com/url?client=internal-element-cse&cx=ee4c42b2033f51633&q=https://www.ddcar.com.tw/blogs/articles/detail/6162/JD-Power-%25E8%25BB%258A%25E8%25BC%259B%25E5%2593%2581%25E8%25B3%25AA%25E5%25A4%25A7%25E8%25AA%25BF%25E6%259F%25A5%25EF%25BC%259A%25E7%2589%25B9%25E6%2596%25AF%25E6%258B%2589%25E6%258E%2592%25E5%2590%258D%25E5%25A2%258A%25E5%25BA%2595%25EF%25BC%258C%25E5%2585%25A8%25E7%25BE%258E%25E4%25BB%25BB%25E4%25BD%2595%25E4%25B8%2580%25E5%25AE%25B6%25E8%25BB%258A%25E5%25BB%25A0%25E9%2583%25BD%25E8%25B4%258F%25E9%2581%258E%25E5%25AE%2583%25EF%25BC%2581&sa=U&ved=2ahUKEwjewKGbnI_tAhUXwosBHUjMBnkQFjACegQICBAC&usg=AOvVaw2ZiL-W7qELqje2afglgmAH" dir="ltr" href="https://www.google.com/url?client=internal-element-cse&cx=ee4c42b2033f51633&q=https://www.ddcar.com.tw/blogs/articles/detail/6162/JD-Power-%25E8%25BB%258A%25E8%25BC%259B%25E5%2593%2581%25E8%25B3%25AA%25E5%25A4%25A7%25E8%25AA%25BF%25E6%259F%25A5%25EF%25BC%259A%25E7%2589%25B9%25E6%2596%25AF%25E6%258B%2589%25E6%258E%2592%25E5%2590%258D%25E5%25A2%258A%25E5%25BA%2595%25EF%25BC%258C%25E5%2585%25A8%25E7%25BE%258E%25E4%25BB%25BB%25E4%25BD%2595%25E4%25B8%2580%25E5%25AE%25B6%25E8%25BB%258A%25E5%25BB%25A0%25E9%2583%25BD%25E8%25B4%258F%25E9%2581%258E%25E5%25AE%2583%25EF%25BC%2581&sa=U&ved=2ahUKEwjewKGbnI_tAhUXwosBHUjMBnkQFjACegQICBAC&usg=AOvVaw2ZiL-W7qELqje2afglgmAH" target="_blank">JD Power 車輛品質大調查：特斯拉排名墊底，全美任何一家車廠都贏 <a data-ctorig="https://www.ddcar.com.tw/blogs/articles/detail/3841/23-%E5%AE%B6%E8%BB%8A%E5%BB%A0%E6%BB%BF%E6%84%8F%E5%BA%A6%E8%AA%BF%E6%9F%A5%EF%BC%9A%E7%89%B9%E6%96%AF%E6%8B%89%E9%AB%98%E5%B1%85%E7%AC%AC%E5%85%AD%E5%90%8D%EF%BC%8C%E4%BD%86%E8%BB%8A%E4%B8%BB%E4%BB%8D%E5%B0%8D%E5%BE%8C%E5%8B%A4%E6%9C%8D%E5%8B%99%E6%84%9F%E5%88%B0%E5%A4%B1%E6%9C%9B" data-cturl="https://www.google.com/url?client=internal-element-cse&cx=ee4c42b2033f51633&q=https://www.ddcar.com.tw/blogs/articles/detail/3841/23-%25E5%25AE%25B6%25E8%25BB%258A%25E5%25BB%25A0%25E6%25BB%25BF%25E6%2584%258F%25E5%25BA%25A6%25E8%25AA%25BF%25E6%259F%25A5%25EF%25BC%259A%25E7%2589%25B9%25E6%2596%25AF%25E6%258B%2589%25E9%25AB%2598%25E5%25B1%2585%25E7%25AC%25AC%25E5%2585%25AD%25E5%2590%258D%25EF%25BC%258C%25E4%25BD%2586%25E8%25BB%258A%25E4%25B8%25BB%25E4%25BB%258D%25E5%25B0%258D%25E5%25BE%258C%25E5%258B%25A4%25E6%259C%258D%25E5%258B%2599%25E6%2584%259F%25E5%2588%25B0%25E5%25A4%25B1%25E6%259C%259B&sa=U&ved=2ahUKEwjG_9GqnI_tAhUQGKYKHYufBugQFjABegQICBAC&usg=AOvVaw0fNO-q1FrTA90yNMh7v3Q2" dir="ltr" href="https://www.google.com/url?client=internal-element-cse&cx=ee4c42b2033f51633&q=https://www.ddcar.com.tw/blogs/articles/detail/3841/23-%25E5%25AE%25B6%25E8%25BB%258A%25E5%25BB%25A0%25E6%25BB%25BF%25E6%2584%258F%25E5%25BA%25A6%25E8%25AA%25BF%25E6%259F%25A5%25EF%25BC%259A%25E7%2589%25B9%25E6%2596%25AF%25E6%258B%2589%25E9%25AB%2598%25E5%25B1%2585%25E7%25AC%25AC%25E5%2585%25AD%25E5%2590%258D%25EF%25BC%258C%25E4%25BD%2586%25E8%25BB%258A%25E4%25B8%25BB%25E4%25BB%258D%25E5%25B0%258D%25E5%25BE%258C%25E5%258B%25A4%25E6%259C%258D%25E5%258B%2599%25E6%2584%259F%25E5%2588%25B0%25E5%25A4%25B1%25E6%259C%259B&sa=U&ved=2ahUKEwjG_9GqnI_tAhUQGKYKHYufBugQFjABegQICBAC&usg=AOvVaw0fNO-q1FrTA90yNMh7v3Q2" target="_blank">23 家車廠滿意度調查：特斯拉高居第六名，但車主仍對後勤服務感到不滿

《消費者報告》表示，Model 3 是特斯拉在售車款中最可靠的一部，最新推出的 Model Y 在車身硬體、車漆與驅動系統方面有許多故障或品質問題，有車主反映組裝不佳，車身板金被漆成不同的顏色，車漆裡面參雜灰塵、碎屑、甚至發現人的頭髮。Model S 沒有解決持續已久的氣壓避震問題，除了得分很低，今年更被列入「十大不可靠車款」；Model X 存在空調系統與鷹翼門故障，得分也都低於平均值。

特斯拉今年在車廠可靠度排名持續低迷，相信不會令多少人意外，因為上列問題都是存在的事實，Model Y 也正重蹈 Model 3 覆轍，上市初期都遭遇了品質問題，需要隨著時間推移而慢慢修正。

<a data-ctorig="https://www.ddcar.com.tw/blogs/articles/detail/938/%E5%93%81%E8%B3%AA%E6%8F%90%E5%8D%87%E7%9C%8B%E7%9A%84%E5%88%B0%EF%BC%81Tesla-Model-3-%E9%87%8D%E5%9B%9E%E7%BE%8E%E5%9C%8B%E6%AC%8A%E5%A8%81%E3%80%8A%E6%B6%88%E8%B2%BB%E8%80%85%E5%A0%B1%E5%91%8A%E3%80%8B%E6%8E%A8%E8%96%A6%E5%90%8D%E5%96%AE-%28Model-S-%E4%B9%9F%E6%98%AF%29" data-cturl="https://www.google.com/url?client=internal-element-cse&cx=ee4c42b2033f51633&q=https://www.ddcar.com.tw/blogs/articles/detail/938/%25E5%2593%2581%25E8%25B3%25AA%25E6%258F%2590%25E5%258D%2587%25E7%259C%258B%25E7%259A%2584%25E5%2588%25B0%25EF%25BC%2581Tesla-Model-3-%25E9%2587%258D%25E5%259B%259E%25E7%25BE%258E%25E5%259C%258B%25E6%25AC%258A%25E5%25A8%2581%25E3%2580%258A%25E6%25B6%2588%25E8%25B2%25BB%25E8%2580%2585%25E5%25A0%25B1%25E5%2591%258A%25E3%2580%258B%25E6%258E%25A8%25E8%2596%25A6%25E5%2590%258D%25E5%2596%25AE-%2528Model-S-%25E4%25B9%259F%25E6%2598%25AF%2529&sa=U&ved=2ahUKEwj49dDrjo_tAhUhE6YKHXVLC9cQFjAEegQIBRAC&usg=AOvVaw1czPJ6xHSakVe92NnNKsDR" dir="ltr" href="https://www.google.com/url?client=internal-element-cse&cx=ee4c42b2033f51633&q=https://www.ddcar.com.tw/blogs/articles/detail/938/%25E5%2593%2581%25E8%25B3%25AA%25E6%258F%2590%25E5%258D%2587%25E7%259C%258B%25E7%259A%2584%25E5%2588%25B0%25EF%25BC%2581Tesla-Model-3-%25E9%2587%258D%25E5%259B%259E%25E7%25BE%258E%25E5%259C%258B%25E6%25AC%258A%25E5%25A8%2581%25E3%2580%258A%25E6%25B6%2588%25E8%25B2%25BB%25E8%2580%2585%25E5%25A0%25B1%25E5%2591%258A%25E3%2580%258B%25E6%258E%25A8%25E8%2596%25A6%25E5%2590%258D%25E5%2596%25AE-%2528Model-S-%25E4%25B9%259F%25E6%2598%25AF%2529&sa=U&ved=2ahUKEwj49dDrjo_tAhUhE6YKHXVLC9cQFjAEegQIBRAC&usg=AOvVaw1czPJ6xHSakVe92NnNKsDR" target="_blank">品質提升看的到！Tesla Model 3 重回美國權威《消費者報告》推薦名單 <a data-ctorig="https://www.ddcar.com.tw/blogs/articles/detail/836/%E3%80%90%E5%B8%82%E8%AA%BF%E5%A0%B1%E5%91%8A%E3%80%91%E8%A9%B2%E4%B8%8D%E8%A9%B2%E8%B2%B7-Model-3%EF%BC%9F%E5%85%88%E7%9C%8B%E4%BA%94%E5%8D%83%E5%90%8D%E8%BB%8A%E4%B8%BB%E6%BB%BF%E6%84%8F%E5%BA%A6%E8%AA%BF%E6%9F%A5%E5%86%8D%E8%AA%AA%EF%BC%81%28Part-1%EF%BC%9A%E8%BB%8A%E8%BC%9B%E5%93%81%E8%B3%AA%E8%88%87%E5%8F%AF%E9%9D%A0%E5%BA%A6%29" data-cturl="https://www.google.com/url?client=internal-element-cse&cx=ee4c42b2033f51633&q=https://www.ddcar.com.tw/blogs/articles/detail/836/%25E3%2580%2590%25E5%25B8%2582%25E8%25AA%25BF%25E5%25A0%25B1%25E5%2591%258A%25E3%2580%2591%25E8%25A9%25B2%25E4%25B8%258D%25E8%25A9%25B2%25E8%25B2%25B7-Model-3%25EF%25BC%259F%25E5%2585%2588%25E7%259C%258B%25E4%25BA%2594%25E5%258D%2583%25E5%2590%258D%25E8%25BB%258A%25E4%25B8%25BB%25E6%25BB%25BF%25E6%2584%258F%25E5%25BA%25A6%25E8%25AA%25BF%25E6%259F%25A5%25E5%2586%258D%25E8%25AA%25AA%25EF%25BC%2581%2528Part-1%25EF%25BC%259A%25E8%25BB%258A%25E8%25BC%259B%25E5%2593%2581%25E8%25B3%25AA%25E8%2588%2587%25E5%258F%25AF%25E9%259D%25A0%25E5%25BA%25A6%2529&sa=U&ved=2ahUKEwjW87-AnI_tAhUwGKYKHdgsBL4QFjACegQICRAC&usg=AOvVaw1qnduoWSYLOuUA9QCm3UoJ" dir="ltr" href="https://www.google.com/url?client=internal-element-cse&cx=ee4c42b2033f51633&q=https://www.ddcar.com.tw/blogs/articles/detail/836/%25E3%2580%2590%25E5%25B8%2582%25E8%25AA%25BF%25E5%25A0%25B1%25E5%2591%258A%25E3%2580%2591%25E8%25A9%25B2%25E4%25B8%258D%25E8%25A9%25B2%25E8%25B2%25B7-Model-3%25EF%25BC%259F%25E5%2585%2588%25E7%259C%258B%25E4%25BA%2594%25E5%258D%2583%25E5%2590%258D%25E8%25BB%258A%25E4%25B8%25BB%25E6%25BB%25BF%25E6%2584%258F%25E5%25BA%25A6%25E8%25AA%25BF%25E6%259F%25A5%25E5%2586%258D%25E8%25AA%25AA%25EF%25BC%2581%2528Part-1%25EF%25BC%259A%25E8%25BB%258A%25E8%25BC%259B%25E5%2593%2581%25E8%25B3%25AA%25E8%2588%2587%25E5%258F%25AF%25E9%259D%25A0%25E5%25BA%25A6%2529&sa=U&ved=2ahUKEwjW87-AnI_tAhUwGKYKHdgsBL4QFjACegQICRAC&usg=AOvVaw1qnduoWSYLOuUA9QCm3UoJ" target="_blank">【市調報告】該不該買Model 3？先看五千名車主滿意度調查再說！

在去年 12 月，《消費者報告》就因 Model 3 製車品質提升而將它重新拉回推薦名單，Model 3 甚至還拿下了「2020 年度十大最佳車款」，特斯拉也曾獲「車主滿意度第一名」民調肯定，可見只要品質穩定，都有機會在車主調查中挽回分數。

【推薦閱讀】

<a data-ctorig="https://www.ddcar.com.tw/blogs/articles/detail/1980/%E7%89%B9%E6%96%AF%E6%8B%89%E7%8D%B2%E3%80%8A%E6%B6%88%E8%B2%BB%E8%80%85%E5%A0%B1%E5%91%8A%E3%80%8B%E8%BB%8A%E4%B8%BB%E6%BB%BF%E6%84%8F%E5%BA%A6%E8%AA%BF%E6%9F%A5%E7%AC%AC%E4%B8%80%E5%90%8D%EF%BC%9A%E8%B2%B7%E9%81%8E%E9%82%84%E6%83%B3%E5%86%8D%E8%B2%B7%EF%BC%81" data-cturl="https://www.google.com/url?client=internal-element-cse&cx=ee4c42b2033f51633&q=https://www.ddcar.com.tw/blogs/articles/detail/1980/%25E7%2589%25B9%25E6%2596%25AF%25E6%258B%2589%25E7%258D%25B2%25E3%2580%258A%25E6%25B6%2588%25E8%25B2%25BB%25E8%2580%2585%25E5%25A0%25B1%25E5%2591%258A%25E3%2580%258B%25E8%25BB%258A%25E4%25B8%25BB%25E6%25BB%25BF%25E6%2584%258F%25E5%25BA%25A6%25E8%25AA%25BF%25E6%259F%25A5%25E7%25AC%25AC%25E4%25B8%2580%25E5%2590%258D%25EF%25BC%259A%25E8%25B2%25B7%25E9%2581%258E%25E9%2582%2584%25E6%2583%25B3%25E5%2586%258D%25E8%25B2%25B7%25EF%25BC%2581&sa=U&ved=2ahUKEwj49dDrjo_tAhUhE6YKHXVLC9cQFjABegQICRAC&usg=AOvVaw21mAwPFbfXjkqSD-FmObF7" dir="ltr" href="https://www.google.com/url?client=internal-element-cse&cx=ee4c42b2033f51633&q=https://www.ddcar.com.tw/blogs/articles/detail/1980/%25E7%2589%25B9%25E6%2596%25AF%25E6%258B%2589%25E7%258D%25B2%25E3%2580%258A%25E6%25B6%2588%25E8%25B2%25BB%25E8%2580%2585%25E5%25A0%25B1%25E5%2591%258A%25E3%2580%258B%25E8%25BB%258A%25E4%25B8%25BB%25E6%25BB%25BF%25E6%2584%258F%25E5%25BA%25A6%25E8%25AA%25BF%25E6%259F%25A5%25E7%25AC%25AC%25E4%25B8%2580%25E5%2590%258D%25EF%25BC%259A%25E8%25B2%25B7%25E9%2581%258E%25E9%2582%2584%25E6%2583%25B3%25E5%2586%258D%25E8%25B2%25B7%25EF%25BC%2581&sa=U&ved=2ahUKEwj49dDrjo_tAhUhE6YKHXVLC9cQFjABegQICRAC&usg=AOvVaw21mAwPFbfXjkqSD-FmObF7" target="_blank">特斯拉獲《消費者報告》車主滿意度調查第一名：買過還想再買 <a data-ctorig="https://www.ddcar.com.tw/blogs/articles/detail/1849/Model-3-%E7%8D%B2%E5%BE%97%E7%BE%8E%E5%9C%8B%E3%80%8A%E6%B6%88%E8%B2%BB%E8%80%85%E5%A0%B1%E5%91%8A%E3%80%8B%E6%9C%80%E9%AB%98%E8%A9%95%E9%81%B8%EF%BC%9A2020-%E5%B9%B4%E5%BA%A6%E5%8D%81%E5%A4%A7%E6%9C%80%E4%BD%B3%E8%BB%8A%E6%AC%BE" data-cturl="https://www.google.com/url?client=internal-element-cse&cx=ee4c42b2033f51633&q=https://www.ddcar.com.tw/blogs/articles/detail/1849/Model-3-%25E7%258D%25B2%25E5%25BE%2597%25E7%25BE%258E%25E5%259C%258B%25E3%2580%258A%25E6%25B6%2588%25E8%25B2%25BB%25E8%2580%2585%25E5%25A0%25B1%25E5%2591%258A%25E3%2580%258B%25E6%259C%2580%25E9%25AB%2598%25E8%25A9%2595%25E9%2581%25B8%25EF%25BC%259A2020-%25E5%25B9%25B4%25E5%25BA%25A6%25E5%258D%2581%25E5%25A4%25A7%25E6%259C%2580%25E4%25BD%25B3%25E8%25BB%258A%25E6%25AC%25BE&sa=U&ved=2ahUKEwj49dDrjo_tAhUhE6YKHXVLC9cQFjADegQIBxAC&usg=AOvVaw1wZaOq3QixwqMgpj2dLm0T" dir="ltr" href="https://www.google.com/url?client=internal-element-cse&cx=ee4c42b2033f51633&q=https://www.ddcar.com.tw/blogs/articles/detail/1849/Model-3-%25E7%258D%25B2%25E5%25BE%2597%25E7%25BE%258E%25E5%259C%258B%25E3%2580%258A%25E6%25B6%2588%25E8%25B2%25BB%25E8%2580%2585%25E5%25A0%25B1%25E5%2591%258A%25E3%2580%258B%25E6%259C%2580%25E9%25AB%2598%25E8%25A9%2595%25E9%2581%25B8%25EF%25BC%259A2020-%25E5%25B9%25B4%25E5%25BA%25A6%25E5%258D%2581%25E5%25A4%25A7%25E6%259C%2580%25E4%25BD%25B3%25E8%25BB%258A%25E6%25AC%25BE&sa=U&ved=2ahUKEwj49dDrjo_tAhUhE6YKHXVLC9cQFjADegQIBxAC&usg=AOvVaw1wZaOq3QixwqMgpj2dLm0T" target="_blank">Model 3 獲得美國《消費者報告》最高評選：2020 年度十大最佳車款